Shipping Policy

Shipping option	Shipping times	Shipping cost
Express Shipping from Asia	12 Days	$30 - $60 per order
International	21 Business Days	Free

*Additional taxes may apply according to country and city laws. Please note that express shipping service cannot be used for military postcodes. Please allow 4 - 5 weeks for delivery to Hawaii.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise you of this or to confirm that the parcel has been returned to the local postmaster or delivery depot. You can then contact them to arrange collection or to schedule a new delivery date. If you have any further questions or concerns related to your delivery, please contact our customer support team.

* Please note: The shipping times shown are from the order date.

Click here to track your order.

Your order could be in our warehouse, awaiting to be shipped, with the courier/shipper, on its way, or it has been delivered. The first thing to check is have you received any shipping/delivery status emails? If yes, then it's on its way. You can track your order at the top of this section using your order number found in your order email. If you haven't received a shipping/dispatch email,  your order is with us being prepared to ship.  Also, you should check your junk email folder if you have not received any emails from us. Nevertheless, once you have received the dispatch/shipped email, you can track it yourself via the link in the email or by using the 'Track Orders' section at the top of this page on the menu bar right below the name GERALDBLACK.

If you don’t have your order number, log into your account here and then go to 'Order history'.

Standard Shipping Via USPS If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here. If this isn’t available in your area then you’ll need to get in touch with your local post office. You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

Shipping Via FedEx If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point. A card will be left with further details on how to pick up your parcel and with the information of the pickup point. You’ll have 5 days from the date of the first delivery attempt to collect your parcel from the pickup point before your parcel is returned back to us.

Express Shipping Via DHL Express If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leaves a card advising of the delivery attempt with some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbor. With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. This can be done here.

Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. You can check expected package arrival times at the top of this page. If it's before the expected shipping date and you have received an email stating your package will be delivered today, then it’s on its way. Your expected shipping date has to have passed for us to be able to investigate where your order is. If your shipping date has passed, please contact us by clicking 'Need Help' on the menu at the top of this page and have your order number ready.  You will have an option to email us or live chat.

Please double check your order confirmation.  Also, you should consider checking your emails including spam/junk to see if you've been sent an email stating that the product is out of stock.  Your order could, also, be arriving in more than one shipment. If your delivery date has passed, please get in touch by clicking 'Need Help' on the menu at the top of this page within 14 days of your order being delivered and we will sort it for you.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 5 to 7 days for your bank to process.

As soon as you place your order, our staff begins processing it.  As a result, we will not be able to guarantee that we can cancel or change your order before it is processed or shipped from our warehouse. You’ll need to place another order or return any unwanted items.  Please review our return policy.

To get this fixed for you ASAP please click 'Need Help' on the menu at the top of this page where you can send us an email or chat live with a customer care representative.

When you message, please include the following information:

1. Your name
2. Order Number
3. Product name or code of the item ordered
4. Product name or code of the item received
5. Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form.

Please do not return the item to us without speaking to our Customer Care team.

The carrier was unable to deliver your package. Don’t worry because you have options!  You can wait for your package to arrive at our warehouses; afterwards, we will give you a full refund. Or, let us know by clicking 'Need Help' on the menu at the top of this page; and we can have your item(s) resent. If the carrier was unable to deliver to your address, try using an alternative delivery address!

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please click 'Need Help' on the menu at the top of this page to get this challenge resolved ASAP. When you first contact us please include the following information:

1. Your name
2. Order Number
3. Product name or code of the item ordered
4. Product name or code of the item received
5. Picture of the damaged product and a description of the damaged item received

If you contact us by clicking 'Need Help' on the menu at the top of this page, please have an image of the damaged item ready for when you receive a reply since you will not be able to attach the image on the form just yet.