SHIPPING & RETURN POLICY

FREE SHIPPING

Gerald Black always provides FREE standard shipping on ALL orders – no minimums or exclusions! 

FREE 60 DAY RETURNS

Return shipping from anywhere in the World is always FREE. If you are not 100% satisfied with your purchase from Gerald Black, you can return your qualifying item(s) for a full refund within 60 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click the link if you are interested in reading our full Return Policy.  Click here to start your easy self-service return, or contact us. If you have received defective, damaged, incorrect merchandise, or never received your order; please contact us directly.

IMPORTANT: Due to challenges with parcel or 3rd party package return services which we have used in different countries, we have determined that it is best for persons in other Countries outside of Canada and the United States to purchase the return postage.  You will be asked to return the package by paying for return shipping with your local postal service.  In that email, we will provide the return shipping address and information needed to complete the customs information on our behalf.  After you have paid for postage, you will email your postage payment receipt by attaching it to the email correspondence related to your return request.  We will reimburse you for shipping cost after we receive the return package.  Please indicate if you prefer reimbursement through CashApp, PayPal, or store gift card. If you do not follow our return process but file a dispute with a card processor instead, we will let the card processor handle the dispute and will not reimburse shipping.

Once we receive your qualifying return and approve your refund, Gerald Black will credit your original method of payment. Depending on your financial institution, please allow 5 to 7 days for the credit to post to your bank or credit card account.

Click here if you are needing to return or exchange a recent purchase.

View our full return policy

EXCHANGES

You also have the option to exchange an eligible order instead of returning it for a refund. The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is returned. Gerald Black will then use that e-Gift Card to process your exchange order once Gerald Black receives your original order back – we just require the original order be returned within 60 days (Gerald Black will provide a free return label). However, if the exchange order is subsequently returned after 60 days, at our discretion, Gerald Black may issue the refund back to an e-Gift Card for the full amount instead of the original method of payment. Please contact us to initiate your exchange.  Exchanges must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for an exchange.

Click here if you are needing to return or exchange a recent purchase.

View our full return policy

REPEATED REFUNDS OR EXCHANGES OF THE SAME OR SIMILAR ITEM

You also have the option to exchange or refund the same/identical/similar eligible product, regardless of size, one time; however, the 2nd return or 1st return after one exchange and/or first exchange after one return, you will incur a restocking fee of 75% of the purchase price including shipping. This will be applicable for all returns and exchanges of the same or similar product.

SHIPPING DESTINATIONS & SPEEDS

Gerald Black ships anywhere in the World and military APO/FPO addresses, too.  Products shipping from China or Russia are shipped in 3 to 5 days on averaged and will usually arrive in 12 to 21 business days.  Products shipping from the United States are shipped in 2 to 3 days on averaged and will usually arrive in 8 to 9 business days for customers in the USA; for other countries, your products will arrive to you in 12 to 21 business days.

View our full shipping policy.

Delivery dates are subject to order cut-off times or carrier delays.

Questions? Contact us – the Gerald Black Customer Care Team is available 24 hours a day, 365 days a year!