Frequently Asked Questions

If you are not 100% satisfied with your purchase from PaylessClothes.com you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may mail your return at any shipping location, but please do not drop your return off at a drop box. Also, tracking will ensure that your package can be found and provide proof of delivery in case of a dispute.

For the vast majority of returns, it takes about 12-21 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.  Click Here to learn more about our return policy.

VIP Members—WE’VE GOT GOOD NEWS! All VIP members enjoy rapid refunds on returns! From the first scan at the shipper—we’ll issue your refund, so you can skip the 12-21 Business Days.

PaylessClothes.com is very sorry that your gift did not work for you. Please call the PaylessClothes.com Customer Loyalty Team at 1-800-340-7640 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift certificate to your account. Please call the PaylessClothes.com Customer Loyalty Team at 1-800-340-7640 for assistance.

As a PaylessClothes.com customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to PaylessClothes.com within 12 to 21 business days. If we do not receive the original order within 30 business days, the credit card on file will be charged the full amount of the replacement order. Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help!

For the vast majority of returns, it takes about 12-21 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.

No. We do not do back orders. If an item is out of stock the PaylessClothes.com Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.

If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they'll be happy to assist you.

Yes we do! To get in contact with one of our live chat specialists, look for the 'Need Help?' link located on the top right-hand page on the menu bar or click here to be taken to our live chat page. If you are unable to access live chat, then we do not have a specialist available to assist via chat.

You can write a product review with just 4 easy steps:

1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other products that you recommend. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.
3. Then, click on the ‘Submit your Review’ button.
4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.

There are two quick and easy ways to unsubscribe from our mailing list.

1. Call us at 1-800-340-7640 and one of our customer service representatives will take care of your request over the phone.
2. Email us at support@solaceconnect.com and one of our customer service representatives will unsubscribe your email address.

Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart and proceed to checkout.

Under Your Payment Information, find the box labeled "Redeem Gift Cards or Discount."

Enter your code in the box and click "Apply".

We are sorry that you were not able to complete your order. The selection on PaylessClothes.com is live and reflects what is in stock at that moment.  Placing an item in your shopping cart does not guarantee your right to purchase that item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.