Frequently Asked Questions

General Questions


I want to return my purchase! What do I do?

I would like to return a gift that was sent to me. How do I do that?

Can I exchange my order instead of returning it?

How long does it take for me to get a refund?

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

Across the Board

Do you do back orders?

Do you have a catalog?

Do you match prices if an item goes on sale after my purchase?

Do you offer Live Chat support?

How can I write a review on a product?

How do I unsubscribe from any of your mailing lists?

How do I use my Gift Certificate/Coupon Code?

I tried to check out and the item in my shopping cart disappeared, what happened?