RETURN & EXCHANGE POLICY
Easy Returns Process!
You can return your online orders easily by clicking here to start a return. Check out the return policy below for all the details. 😊
If you wish to return or exchange an item, you may do so within 60 days of purchase, adhering to the following terms and conditions:
Returns & Exchanges:
- Items are eligible for return or exchange within 60 days of purchase.
- For exchanges, proceed to GeraldBlack.com.
- Returns are accepted via mail after successful return approval.
- Returned products must be in new condition: unworn, unwashed, with hang tags (if applicable), in their original packaging, and with purchase proof.
- Some items, including gift cards, face masks, and clearance items (with exceptions detailed below), are final and cannot be returned or exchanged.
- Refunds are issued to the original payment card, as GeraldBlack.com gift card, or following local laws as applicable.
- Shoes can be refunded or exchanged within 60 days if they are returned in their original box with proof of purchase.
Terms & Conditions:
- GeraldBlack.com evaluates all returns individually and has the right to determine the condition of returned items.
- The company may refuse transactions or returns if there’s any suspicion of policy abuse or fraud, or excessive or unreasonable returns.
- Refunds issued beyond the 60-day window or without proof of purchase will be in the form of a GeraldBlack.com gift card or per local laws.
For a complete understanding of our practices, refer to the full terms and conditions available at GeraldBlack.com.
Below are detailed explanations of our return policy. If you have further questions not answered here, please contact us by clicking 'Need Help' on the menu at the top of this page and have your order number ready. You will have an option to email us, live chat, or call.